From Headcount to Token Count

Why AI consumption is rewriting the economics of the GCC operating model For the last two decades, the economics of companies have been built around a relatively straightforward equation: skilled talent, delivered at scale, at an attractive cost.Headcount became one of the primary units of capacity. That model is not disappearing.But another variable has entered […]

AI gold rush: When Adoption becomes a Rat Race

Over the past year, I have attended GCC summits, technology forums, and data leadership reviews as a speaker, panellist, and observer to understand industry trends. One theme is consistent: everyone is building AI agents. From trainee engineers to CEOs and CTOs, people are creating agents and presenting demos as evidence of progress. At the same […]

What Makes a High-Performance GCC Leadership Team?

Global Capability Centres (GCCs) have evolved significantly. What began primarily as delivery and support operations has increasingly become a strategic engine for technology, innovation, transformation and enterprise growth. As GCCs take on greater global responsibility, the quality of their leadership teams has become a critical differentiator. But what actually makes a GCC leadership team high-performing? […]